Hai Di Lao Hot Pot – IMM Jurong 海底捞火锅

  • Hai Di Lao Hot Pot - IMM Jurong 海底捞火锅
  • Rating: 4.5
  • Reviewed by:
  • On 02/06/2015
  • Last modified:28/12/2015

Review Summary:

Hai Di Lao Hot Pot wide spectrum winning formulation not just providing excellent food but seamless and customer cares with its attentive on the details; both are paramount factors for their thriving business. The meal cost us around S$91 for two, however, we truly enjoyed every moment dining there - for the great food to the exemplary service.

Hai Di Lao Hot Pot – IMM Jurong 海底捞火锅 

Hai Di Lao Hot Pot 1

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The Chinese hot pot from the Schuan province has making its wave into this island in recent years, welcomed by many of the friends from China who work or study here but at the same time concurring many of the taste buds locally.

Hai Di Lao Hot Pot perhaps is one of the few new players successfully created a hit in the local food and beverage industry, attracting perpetual queue with its exceptional customer service standard and excellence food quality with a price that could be exorbitant for some but worth the value to others.

Hai Di Lao Hot Pot 4

It was 6pm in the weekday, the third newly opened restaurant at IMM already had three quarter of the sitting capacity taken up by the patrons. We were curious and eager to find out the success factors behind this raved about hot pot restaurant.

Excellence customer service starts before the patrons enter the restaurants, Hai Di Lao Hot Pot knows well the physiology of the customers by providing drinks, tidbits and manicure in some of the outlets as a way to show its customer care to those waiting in the queue. In the restaurant, you were served with hot napkin to clean the hands before and after the meal, serving you bowl of deletable soup from the broth, waitress helps you peeling the shell from the prawns, consistently checking and topping up the broth, a plate of sweet while waiting for your bill ….. You are much pampered here.

We ordered two different broth, the favorite Chicken and the more unique Tomatoes broth.

Hai Di Lao Hot Pot 3

The chicken broth was simmered with black chicken than the usual white chicken, black chicken by nature is less oily and less “heaty” compared to the white birds. More importantly, black chicken perceives premium value instantly makes them a difference from the rest of the hot pot restaurants.

The tomatoes broth was prepared to ensure the perfect balance of sweetness and sourness from the fruits. It has to be tasted natural and not the artificial, Hai Di Lao seems to touch on the right note.

Hai Di Lao Hot Pot 7

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Hai Di Lao is not meant to be cheap and expectation go hand in hand. The hot pot items we ordered includes the green veggies, mushroom, sliced black pork, meatball, fish paste, dumplings and hand made noodle, all the items never failed us, Hao Di Lao emphasis on food quality in every dish showcased the professionalism of the restaurant and the determination to uphold the reputation with a difference.

Hai Di Lao Hot Pot 2

Above: Thin sliced Black Pig Meat

Hai Di Lao Hot Pot 8

Above: Dumplings

Hai Di Lao Hot Pot 5

Above: Veggies

More than twenty types of dipping sauces are available to go with the orders, it is unlikely you can’t find one that you love. Honestly, we enjoyed not just the food but the great service here.

Hai Di Lao Hot Pot 6

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Hai Di Lao Hot Pot 9

Our verdict:

Hai Di Lao Hot Pot wide spectrum winning formula not just providing excellent food but seamless customer cares with its attentive on the details; both are paramount factors for their thriving business. The meal cost us around S$91 for two, value for money? We think so for a simple reason, we truly enjoyed every moment dining there – for the great food to the exemplary service.

Hai Di Lao Hot Pot – IMM Jurong 海底捞火锅 

Add:

IMM, 2 Jurong East Street 21, Singapore 609601, Tel: 68964111

313@Somerset #04-23/24, 313 Orchard Road, Singapore 238895, Tel: 6835 7227

Clarke Quay #02-04, Clarke Quay, 3D River Valley Road, 179023. Tel: 6337 8627

Web: www.haidilao.com/sg/

FB: https://www.facebook.com/HaidilaoSingapore

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